You may return most, new unopened items within 30 days of delivery for a refund minus a 20% restocking fee. If Safe Harbor shipped you an item other than the one you ordered in error, or the part you receive is defective, we will also pay the return shipping costs and the merchandise is not subject to a restocking fee. If you ordered an item that does not work for the application you desired it for and wish to return or exchange it, the purchaser must pay for return shipping and all merchandise is subject to a restocking fee of 20% of the item's original invoiced cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Currently, Safe Harbor is only offering free ground shipping to addresses in the contiguous United States. If you wish to order an item and have it shipped to Alaska, Hawaii, Puerto Rico or Canada and any other international locations, or if you desire more expedited shipping, please contact us so that we may work with you to determine the best shipping options available for your merchandise as well as provide you with a cost estimate. Our contact information can be found on the Contact Us page.
Motor Freight items can be shipped at no additional charge to commercial addresses within the contiguous United States. Failure to provide a commercial address for a motor freight item can result in cancellation of order. Motor freight items can be shipped to non commercial addresses within the contiguous United States for an additional fee of $144.00.
Motor Freight Companies deem the following locations non commercial: private residences, apartment complexes, dorms, businesses located at private residences, farms or ranches that are not open to the public, storage units, churches, schools, commercial establishments not open to walk in public during business hours, construction sites, fairs, carnivals, prisons, military bases, mine sites, sites requiring security inspections prior to delivery, and wind farms.
Any orders placed for items shipped to a third-party or freight forwarder will be shipped to the requested address, at which point the transaction with Safe Harbor is considered complete. Any loss, damage, or fees incurred once the third-party or forwarder has accepted the merchandise is/are the responsibility of the customer and/or forwarder. Safe Harbor also reserves the right to refuse shipment to freight forwarders.